Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or medical products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift Card
• Downloadable software products
• Some health and personal care items

Please do not return the purchase to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery

Rimborso

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you’re approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds

If you still haven’t received a refund, please check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, contact us at
refund@spunky-store.com

Items on sale

Only regular priced items can be refunded. These items cannot be refunded.

Scambi

We only replace items if they are faulty or damaged. If you need to replace it with the same item, complete the form: